Can I use my Personal Care hours for Home Care or my Home Care Hours for Personal Care?

As an Essential Service both offices remain open with minimal staffing and measures in place to minimize contact.  Kerikeri Office 8am-4pm, Whangarei Office 7am-5pm. Our After Hours service remains in place for URGENT contacts only outside of Office opening times.

Our telephone systems are overwhelmed as we try to keep in contact with everyone - please be patient and if you can email us instead:  General Email:  Payroll Email:

Please do not go to work if you are sick

Be Kind and Stay Safe

NO – you cannot change the allocation of hours for any other cares than for which it was allocated. If you need Home Care and you have only been allocated hours for Personal Care or you need Personal Care and you were only allocated hours for Home Care, a re-assessment has to be carried out. Contact your Co-ordinator at Home Support North, who will in turn contact the Needs Assessment centre for a re-assessment. Once a re-assessment has been done, the outcome and decision made by the Needs Assessment Centre will be communicated to Home Support North, and any changes will be implemented.

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