What happens if my usual Support Worker is away?

Sometimes your regular Support Worker will be away, for example on holiday or sick. When this happens, we will always try to get someone you know to come to you instead; and won’t usually call you about this. However, we will always try to call you if: someone you haven’t met before is coming instead; there is a change to the time or day your Support Worker can come ; or we haven’t been able to find someone else.

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