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SW Frequently Asked Questions
SMS Messages from Care~Call\Home Support North - Why am I being charged
Why am I being charged when I reply to a text received from the 4 digit number?
Unacceptable Client Behavior
What do I do when I experience unacceptable behavior from a Client (touching etc.)?
Annual Leave Approval
Why is there a delay in approving leave or have a reply as to where the leave request is at?
Dementia Training
If I do Dementia training online, will the qualification be sufficient for the next level?
Hours worked over schedule in an emergency situation
Why was I not paid for the extra .5 hours when I waited with the Client for an ambulance to arrive?
Guaranteed Hours
Why are some of my hours not included in my Guaranteed Hours?
Why do I lose Clients when I go on leave?
Client requests
Annual Leave entitlement
Why are my annual Leave and Alt Days entitlements not showing on my payslip?
Leave Request Reason
Why must I give a reason for my leave request?
Hard to get hold of the Co-ordinator
I would like Co-ordinators to be more accessible.
I would like more Hours
How can I get more work?
Training
I have a L2 qualification - why am I not being offered L3 training?
Level 4 Training
Why can I not do L4 training?
High Needs Clients - Communications
Should there be a communication book for High Level Clients?
Travel Time and Distance Payments
Why is my IBTT/IBTD not the same on my payslip?
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