Make sure you have all relevant phone numbers for Emergency Services, your Doctor, your Pharmacy, Power Company, District Council, Family, Friends and Neighbours readily available.
For all emergencies phone 111 immediately.
If your Support Worker is present ask him/her to help you.
If your call is after office hours, between 5.01 pm and 9pm weekdays or 7am to 7pm at weekends, and you need help from Home Support North or need to tell them something which cannot wait, phone 0800 11 22 10. This is an after hours number and will not be answered by someone but allows you to leave a short but detailed message. Speak clearly and leave your name and phone number and a short message. This after hours number is monitored between 5pm and 9pm and weekdays and 7am to 7pm at weekends and your message will be attended to as soon as possible.
Any messages left on this answering service after 9 pm will only be heard at 7am the next morning.